Zambrero Launceston

$13.90 for a bowl of white rice and lettuce and very little else is clearly not worth it at all. Rip off at this store. Have had FAR better at others. Then the girl didn’t put the lid on properly and half the food landed on the floor. The staff did not care less. No offer to assist from staff. The toppings that give a little extra flavour were now on the floor. This was not cleaned up the whole time we were there. Will definitely not be returning here anytime soon!!!

I would give zero rating to these stores staff. If you want your food stuffed up and get wrong food n uncooked rice go there. If you want to waste your money then go there. Despite repeating my order few times they made my burrito wrong both the time, I paid extra money to get more items added but instead I barely got anything. So then I went inside to order so that I could see what they are adding but there was no food items or ingredients at all in their shelves it was all taken away. Worst worst worst worst experience DONT GO TO THIS PLACE EVER, THIS PLACE IS A JOKE AND YOUNG KIDS WORKING THERE DO NOT CARE, THEY JUST KNOW TO DUMP ANYTHING AND ROLL IT.

This place is chronically short staffed. In fact the drive through was closed and when I went in on foot I was turned away and that the drive through would be "open soon". To be clear, I'm not blaming the staff. There are typically 2 people running front of house and drive through which is nowhere near enough. The poor staff are run off their feet and doing their best but management need to sort themselves out. If you can't get staff to work in your understaffed restaurant pay better and offer decent conditions.

Waited 10 minutes in drive thru tonight before someone answered - so long that cars at the end started reversing out and leaving. I constantly have issues with this particular store, have contacted management multiple times with no response. Asked and confirmed no onion or corn salsa, arrive home and there’s onion and corn salsa. Paid for and confirmed a side of guacamole and sour cream, arrive home and there’s no guacamole or sour cream. Price rise up to $12.40 for quesadillas but virtually nothing inside? Waited nearly 25 minutes all up, for an order I didn’t ask for with things I did ask and pay for missing. You need to go in to get what you want which defeats the whole purpose of drive thru.

Oh boy, it was a struggle finding an open Mexican eatery at quarter to four in the afternoon on the Frist Friday after the new year here at Launceston. But I can tell you without hesitation that Zambrero exceeded beyond expectations. The restaurant itself is very spacious and offers ample seating. The place was cooled to a comfy 20s which was perfect on the day we went. Service delivery by the staff was exceptional. Brittany fulfilled my order of Nachos professionally, carrying out my specifications while offering great suggestions of toppings and heating method. She was very personable and quick about things and before I knew it the order was all done and I pretty much scoffed the meal down. The ingredients were crisp and fresh. Loved the crunch of the tortilla chips and tomato salsa. Guacamole was fresh and the melted cheese delectable. One serving wasn't enough as I enjoyed my experience so much so I actually ordered an additional order of the very same bowl of Nachos. This time served by Curtis who was friendly, efficient and professional. Great service delivery and scoffed the second bowl down in minutes. If you want your tex mex craving sated and experience a Subway-level of customisation and ingredient freshness (actually think Zambrero is better) then look to further than Zambrero Launceston. You will not be disappointed.

I come here often. I get a plain quesidilla (don't know if I'm spelling that right lol) and my two recent experiences have been terrible. The first time, I ordered in store. I got the stack and it was very unusually sticky and all the chicken and cheese were in the middle. This meant that I couldn't get to the actual flavour until I ate the 1-2 cm rim with NOTHING INSIDE. The second time I got a quesidilla through the drive through. And they covered the middle and bottom parts with SO MUCH CHEESE. The bottom stuck to the container and I couldn't get it off. This place has gone completely downhill.